PATIENT AND FAMILY

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OUR STORIES

Stories, thanks and congratulations

Every month our users through the different means of institutional communication let us know the perception they have of the service we provided. These stories, thanks and congratulations highlight the work done by the headquarters officials, demonstrating their excellent service.

  • Thank you for allowing me to return home safe and sound with my family and friends, and with limited complications considering the severity of my disease. Thank you for allowing me to return to work and continue fighting for my patients as you do every day. Thank you for my second chance at life, thank you for being wonderful human beings above anything else, I hold you all in my heart. To all those with third floor and ICU shifts, a thousand thank yous for everything - may God continue to bless your excellent hands and enormous hearts of gold.

    Angela Hidalgo

    2018-08-28 · CENTENARIO

  • I want to congratulate and give a special thanks to these two angels, Brandon and Andrés Jiménez, for their excellent work. My mother was in the emergency room, and they - out of the respect and adoration they have for their profession - were extremely patient with her. Because of her age (she is 78 years old), perhaps some of the information and/or procedures in the ER would have been distressing to her, and they made sure to be extra gentle and kind to her, as they do with all the patients in their care. For this, they deserve special recognition. If everyone could learn from their example, pain and illness would not be so difficult and challenging. A big hug to them, my mother´s name is María Teresa Hernández de Rodríguez.

    María Teresa Hernández de Rodríguez

    2018-07-11 · SAN RAFAEL

  • My name is Nubia Luz Dary Méndez Peña. On my behalf and my mother's, we'd like to thank Dr. Quintero, who has been handling my mother's case for more than a year. He is a great and excellent orthopedist, and personally we have been very happy with the services he has provided. We congratulate him for being the wonderful person that he is, thank you Dr. Quintero. We would also like to thank the Client Services team for their help and support, and for giving us prompt and timely responses with the PQRS that we have filed. It has been a very easy process, and I hope they continue to be a great help to the staff members as they have done so far, congratulations!

    Nubia Méndez Peña

    2018-08-28 · SAN RAFAEL